I think that each situation is different and there is not one specific thing you should do or not do. I've run into this kind of thing a lot lately, and I try to quickly judge what I should do based on a few things. I first ask them their age, why they want to kill themselves, and then I give them my PM in case we get disconnected. I try to help them out myself by what they say. For example, Venter- No one cares about me so I should just kill myself. Listener- Well I care about you. What or who has made you feel this way?... I think that you really just have to try and develop a skill for knowing what to do in each situation. I know it gets rough some times, but it's not Listeners faults. I've had a few instances of people who have blamed me because they didn't like what I was saying. They have said that it's my fault that they are going to kill themselves, but it's just not the truth. If anyone is uncomfortable with talking to a suicidal person, I think they should recommend the Venter to a hotline, and or, another Listener. I believe that the MOST important thing is to keep the Venter talking. If you sense they might disconnect, ask them about something easy, like their favorite movie. I am also a big fan of telling jokes to lighten the mood. We can't win every one, but I think that as long as we try our hardest, that's what really matters. I also take comfort in the fact that most suicidal venters have doubt about killing themselves-that's why they come on Blah in the first place. They most likely will not commit the act, so maybe that can put some minds at ease. Just my opinion, have a lovely day.