NicoleAnnx said 6 years, 4 months ago:

No matter what the Venter is venting about, what’s one important thing every listener should try to do or keep in mind?

Erick said 6 years, 4 months ago:

1.- try not to judge
2.- use empathy
3.- validate their feelings
4.- do not interrup their story
5.- if they ask for advice, give advice

and thats pretty much what i try to do :) maybe its good enough, maybe its not, but we all are here to learn

Introvert said 6 years, 4 months ago:

Be honest with your feedback, but not too brutally honest.

swingking said 6 years, 4 months ago:

Never never never make assumptions about people. It’s always better ask then to judge

Deleted User said 6 years, 4 months ago:

Make an upfront sugguestion after learning the immediate details and then ask questions and learn everything you can about the situation and see if your sugguestion still applies

Mary said 6 years, 4 months ago:

To keep in mind that the other person on the venting side may or is at a state where they are vulnerable and capable of doing something to harm themselves in some way or form. You must respect the individual and refrain from saying anything that may insult or anger the person. In other words, think beyond the thoughts and opinions you have set after they have vented and keep it professional in a manner that they can speak whatever they want without being judged.

ghost said 6 years, 4 months ago:

be patient

Arasevera said 6 years, 4 months ago:

If you have had similar issues – tell them that. It helps them to know you GET IT.

emstro said 6 years, 4 months ago:

If it feels right, slow down sometimes, particularly if you’re a fast typist; it gives your venter time to think. You can always use encouraging phrases like “go on…” or “tell me more…” just to facilitate more reflectiveness and openness. In a written context, “OK…” can be difficult sometimes, however, as it can be harder for the venter to read the inflection of the listener, particularly if they’re distressed.

I can see where you’re coming from Arasevera; sometimes showing a venter that you’ve been there can help. But there’s also a danger sometimes that it can be unhelpful, because the conversation then can be about you, rather than them. Also, just because the same thing has happened to you doesn’t mean that you’ll necessarily understand how the venter feels about these problems. Your own feelings about what happened to you can get in the way, and they can destabilise you as listener.