Some people just don’t want help…

If somebody doesn't want to open up you can't force them. You said yourself that you're not giving advice because that's not what a good listener does. Well then why are you complaining? You don't have to listen, but if you decide to do then you must understand that there is only so much you can do as the "helping" person and not get worked up if somebody seemingly doesn't want help.

Some people just want to talk through things with someone but are not yet ready to recover. You must remember that, for a lot of people, accepting that they need to talk to someone is the first step in getting help. Be patient, they may come round in time, but for now just listen and do what they need you to do.

In the end, the only person who can truly make the change is the individual with the problem. You can't do it for them, nor can anyone else. Unfortunately, many just don't want to get the help. It could be due to their lack of self worth, or a drug addiction that is crippling them, or for some other reason. Nothing is more frustrating than providing an individual with all the help they need, and yet they still refuse it. One can only hope that they will eventually take advantage of the help offered. But you can't force them to accept the help.