As a person being one of those that use roughly the same line to an extent, I believe that more than often it is a good and genuine advise to be given, and which is fitting to many different situations.
Listeners aren't really meant to decide what actions the person should take, or decide what is right or wrong for the person in question. People are different, and ultimately only that person know for sure what they want, how they feel. You can have a great deal of experiences and offer tons of advise, but ultimately it's up to the person to decide how to proceed.
Everybody has a right to freedom, freedom over their speech, their thoughts, their own body and their life. And though you may be filled with nothing but good intention, it's never right to force your opinions or will upon someone. Because in the end, they are the ones who have to deal with it, to live trough it. The human race have shown to be able to overcome some amazing things, stronger than most people would ever even dream to think of the things one can over come. But without the individuals own will, their desire to do something, you can't succeed.
We are all here to help out, wether it's a shoulder to cry on, an ear to lend for someone needing to vent their frustrations and fears, to talk to without judgement and sometimes we can offer some advise and guidance on what options there is or paths they can take to start the process of overcoming it, but in the end, the final decision is up to them. So yes, do what feels right to you is something that should more often than not be the one thing they listen to, the one thing that even if that's the only thing you can offer, it's still valid. It's really a line we should all live by. Learn to trust our own instincts. Do what we feel is right, not what everyone else tells us to. While it's great to have support of others, you also need to be able to stand on your own to feet and support yourself.