Confidentiality?

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Normally, conversations with in-person therapists are 100% confidential, unless you say that you want to kill yourself or someone else or that you’ve murdered someone or that you’ve abused a child (physically, emotionally, sexually) …

So how does it work here at BT? I know the terms and conditions say that LivePerson maintains a transcript of all sessions, but if you’re anonymous, does it matter? Can a therapist here have do anything to you based on your conversation? And what about LivePerson?

asked October 14, 2013

20 Answers

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They are the same (which is why contact information is collected prior to starting a session)
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Any Therapist here is actually a Therapist under LivePerson Experts. So the same terms regarding confidentiality apply. This however is not the case with the Anonymous chat as no transcripts are saved of the random paired chats. The only thing logged are IPs for banning purposes, but lack of confidentiality in the anonymous chat also means that whatever you tell a user in the chat has no obligation to be kept secret between you and the user.
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Thanks but didn't quite answer my question. What obligation/responsibility does a LivePerson "Expert" have when counseling an individual? As I said, traditional in-person therapists have a LEGAL requirement to report, but does the same apply here, especially considering that a user can be anonymous?
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In the case that a user is anon., there is technically no way to report possible suicide attempt. Legally, even if a person is not anon, on here the listener does not have to report but I would assume that the listener would rather have it on their conscience.
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