… this should come of no suprise… LISTEN
READ PROPERLY, take the time read properly and let the venter tell their story before you jump in.
Ive been on here a couple of times, and many times I have been misinterpreted because the listener skimmed through and was more interested in responding quickly than actually taking the time to read.
Seriously if the venter isn’t patient enough to give you time to read their problem and give a response, that is THEIR problem not YOURS.
All it takes is to miss one key word or mis read something to completely miss the point of what someone is trying to say.
Also, please try wait til the listener has finished before you come in with advice, rather than trying to advise them after the first thing they tell you. People jump the gun way too much on this site.