How do you deal with a venter who obviously had a bad day and as a result it would seem as if they want to take it out on you. Honestly, I am not confident in turning them down. How do I not take it as a personal attack? What would you do?
Also how do we deal with a chat if the person is suicidal, considering the fact that it says on the TOS that they shouldn’t be venting if they are homicidal or suicidal?